According to this, every consumer has the right to be protected against marketing of goods and services, which are hazardous to life and property. When you purchase goods and services, it should not only meet your immediate needs, but also fulfil your long-term interests. As a consumer, before you purchase something, you must insist on the quality of the products and on the guarantee of the products and services.
Right to be informed
This right insists that consumers should be informed about the quality, quantity, purity and price of goods to protect them against unfair trade practices. The consumer should know all relevant information before purchasing the product. This will help them to act wisely and avoid falling prey to high-pressure selling techniques.
According to this, consumers have the right to be assured, wherever possible, of access to a variety of goods and services at a competitive price. It also means that all consumers have the right to choose suitable products or services from his/her point of view.
This right suggests that consumer interests will receive due consideration at appropriate forums. Consumers have the right to express their complaints and concerns in various forums, formed to consider their welfare. It is the responsibility of consumers to express their concerns whenever needed.
Every consumer has the right to get compensation or seek redressal, against unfair trade practices. This right also says that every genuine grievance of the consumer should be fairly settled. Consumers should lodge a complaint for their genuine grievances and also take the help of consumer organizations, to seek redressal of these issues.
According to this right, every consumer has the right to be educated on matters of consumer protection. Ignorance is the main reason for consumer exploitation. They should be aware of their rights and must exercise them.