Online shopping is very helpful and allows you to buy a lot of things, from the comfort of home. You can save money by shopping online as it offers a huge range of discounts and cash back. But, at the same time, there are many drawbacks of shopping online. One of the biggest problems faced by customers while shopping online is, receiving fake products instead of the genuine article. According to a survey conducted by LocalCircles, in the past few years, more than 38% of consumers out of 6,923 respondents had received fake products instead of original items from online shopping sites.
Most of the time fake products are sold in the cosmetics section. A report had stated that many online shoppers had received fake products while shopping for perfumes and fragrances. You will not just lose your money if you receive fake products, but it can also have a negative impact on your health. For instance: using fake cosmetics is harmful to the skin and can lead to skin diseases.
The Ahmedabad Consumer Disputes Redressal Commission (ACDRC), has sent a notice to e-commerce major Amazon over a complaint claiming the sale of fake products. The complaint was filed by Ahmedabad based consumer education and research center (CERC) and its chief general manager.
The complainant had purchased a pack of 2 kajal pencils of some brand from Amazon by paying Rs 247. As soon as she received the product, she observed changes in the packaging and labeling. On detailed observation, she found that the product was a fake. After raising a complaint with Amazon, she received a replacement from the concerned seller.
On pursuing the matter, the complainant insisted that Amazon warn buyers regarding fake products being sold by sellers on its platform. “Instead of doing so, Amazon sent a misleading message to the buyers offering a replacement, without admitting that the product was a fake. Such irresponsible conduct on the part of Amazon meant that consumers might continue to use the fake product, endangering their eyesight for over two years – the shelf life of the product,” said a statement issued by CERC.
The court has ordered Amazon to recall all the products sold by that particular seller and also inform buyers that it’s a fake and provide a complete refund.
See Also: How To Sell On Amazon India?
Many people believe Amazon sells the fake product. This is not true. The fact is, it’s the sellers who are registered on their platform, who sell fake products online. Amazon is just an intermediary who connects sellers and buyers. Here are certain things which you need to check while shopping on Amazon to avoid buying fake products.
Fake products are designed in such a way that they resemble the original product. So, you must study the product carefully and not forget to read the product description. Look for the brand name and the logo.
Before purchasing any products on Amazon, please go through the seller's ratings and customer reviews on the product. This helps you identify the authenticity of a product. You must buy a product from the seller with more positive reviews. Avoid buying a product which has got many negative reviews.
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