The Consumer Protection Bill, 2018 has been passed in the Lok Sabha. This bill is great for ordinary citizens like you and me. The Consumer Protection Bill will strengthen the rights of consumers in India and also offers a mechanism for the redressal of complaints.
The Consumer Protection Bill, 2018 will replace the Consumer Protection Act, 1986. According to the Consumer Affairs Minister Ram Vilas Paswan, the legislation had not been amended for the last three decades. A case has been made for strengthening the rights of consumers in India.
There have been several cases where celebrities have mis-sold products and services in India, by endorsing different Companies. Celebrities enjoy the trust of the common man. They have a duty to check the products and services they endorse. Not doing so amounts to a crime.
In the past, celebrities escaped this duty by collecting money for endorsements, but when it came to the credibility of products and services, there was no accountability. Celebrities escaped this duty by the power of being celebrities. This no longer holds true.
The CCPA has stepped into the picture and can direct the removal of a misleading advertisement and even take punitive action like imprisonment and imposing penalties on both the seller and the advertiser. The celebrity would be barred from endorsing products and services for a year. The Consumer Protection Bill, 2018 will take strict action against fraudsters who are found to be manufacturing, storing, selling or importing products which are considered spurious or contain adulterants. This will protect scores of citizens who are the victims of food adulteration in India.
What do you learn from the Consumer Protection Bill, 2018? Strict action will be taken against advertisers who give false and misleading information. The seller can be imprisoned for fraudulent activity.
See Also: How to File a Consumer Complaint Online?
The Consumer Protection Bill, 2018 has added three practices to the list:
Do remember: Contests and lotteries do not fall under unfair trade practices.
The Consumer Protection Bill, 2018 classifies “consumer rights” as the right to stay protected against the marketing of goods, products and services, which are deemed harmful or hazardous to life and property. It is your right to stay informed on the quality, quantity, potency, purity, standard and price of goods, products or services.
You enjoy the right to consumer awareness. You can seek redressal against unfair trade practices or any unscrupulous exploitation by fraudulent entities.
See Also: Basic Rights For Every Consumer In India
Consumer Protection Bill, 2018 protects you from defective products or any deficiency in services. You can sue a cab aggregator if the taxi arrives late and costs you a flight. Simply put, you missed the flight because the cab arrived late. Another great thing about the Consumer Protection Bill, 2018 is you don’t need to register the complaint only from the place where you bought the product or availed the service. You can file the case from anywhere.
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