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How to File Consumer Complaint Against Amazon India?

IamCheated.com Research Team | October 17, 2018  5:23:pm

Amazon is India's largest online store and it offers a wide range of products. The products sold by Amazon include clothes, footwear, mobile phones, laptops, refrigerators, washing machines, books, cosmetics, groceries and so on. While Flipkart leads in fashion and smart phones, Amazon has taken the lead in categories like home appliances, consumer electronics and groceries.

Amazon is an online intermediary, just like Flipkart, that helps sellers connect with buyers across India. Amazon has more than 1 Lakh sellers. Unfortunately, not all online shoppers are happy with the products they receive from sellers. There are some cases where people receive damaged or fake products. In this blog, we will discuss what you need to do, in case you receive fake or damaged goods from Amazon.

What to do if you are not happy with the products received on Amazon?

If you are not happy with the products received on Amazon, you can return the product without even calling customer care. The process of returning items on Amazon is really simple. This is how to do it:

1. To return the products purchased on Amazon, you have to log in to your Amazon account and go to the order page.

2. Your order page will display all your orders with Amazon and you have to select the orders which you want to return.

3. Once you select the order, you must click on the return items button on the right side.

4. You will be asked to provide reasons for returning the product. You must select the exact reason for returning the product from the drop-down.

5. After selecting the reasons, you must briefly explain why you are returning the product in the box provided.

6. Click on continue once you are done providing the reason for returning the product.

7.  After you click on continue, you will be taken to the next page where Amazon will offer a way to resolve the issue. In most cases, there will be one option selected by default - Refund. Click Continue.

8. After providing all the necessary information, you must schedule a pickup by selecting a pickup date from the drop-down menu. Your delivery address will be shown by default. You will also be allowed to change the address.

9. After you are done requesting for the return, the executive from Amazon will arrive and pick up the product. Once the refund is approved, the money will be credited to your bank account.

Amazon email address

If your issue is not yet resolved or if you have any other queries, you can send an email from your registered mail id to cs-reply@amazon.in.

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How to file a consumer complaint online?

If your issues are not looked into by any company, you can file your complaint on Iamcheated.com. Iamcheated.com is a free online consumer complaints portal, which helps resolve consumer complaints online. Once the complaint is posted on Iamcheated.com, it is sent immediately to the concerned company for resolution. Iamcheated.com does not charge a single rupee from consumers for resolving the complaints