Online shopping has become an important part of daily life. Even with a hectic schedule, a lot of Indians prefer to shop for almost everything online, as it offers convenience and a wide variety of products. With online shopping, you don't have to visit a shop in-person to make a purchase. You can buy it from the comfort of your home.
The common problem faced by most of the online shoppers in India, is delayed delivery or non-delivery of the product. This usually happens when you order products during sale days, as there will be a huge number of orders for delivery. There are many fake online shopping portals which collect payments from online shoppers and end up not delivering the product. Before we talk on what has to be done when the order is not delivered, we will discuss the common reasons for undeliverable packages.
See Also: How to identify Fake Products?
1. Incorrect address
If the address provided by the customer is incorrect or outdated, the product will be returned to the seller. So, it is very important to cross-check the address before placing the order.
2. Damaged in transit
The product will not be delivered if it is damaged during transit.
3. Failed delivery attempts:
Delivery executives of the e-commerce companies will attempt to deliver the package more than a single time. The package is undelivered if nobody is there to accept the delivery after multiple attempts.
Here is what you must do if the product is not delivered even after waiting for many days
1. Contact the customer care of the company
If the product is not delivered even after waiting for many days, you must contact the customer care of the company. You can find the official customer care number or email id of the e-commerce company on its website or app. Make sure to call the official customer care number and don't simply call up the number which appears on Google. There are many fake customer care set ups to cheat people.
You should give your order ID to customer care executives and inform them that the product has not been delivered. To resolve this issue, the customer care executive will contact the seller and the logistics company that delivers the product.
2. Ask for Refund
If the product is not delivered within the specified delivery time, you can ask for the refund. The online shopping portal will refund the amount, if the product is not delivered due to their or logistics company’s fault.
3. File consumer complaint
If the product is not delivered even after contacting the customer care or if the money is not refunded, you can file a consumer complaint on online consumer complaints portal, Iamcheated.com. Iamcheated.com is a free online consumer complaints portal, which helps resolve consumer complaints online.
Once the complaint is posted on Iamcheated.com, it is immediately sent to the concerned company for resolution.
1. You can post a complaint by clicking on "Lodge your Complaint" tab on the homepage.
2. Once you click on lodge your complaint, you will be directed to a new page, where you must provide complete details on the complaint.
3. Once you have provided all the requisite information on the complaint, you must go through the registration process. After you register by giving your mobile number and OTP, your complaint will be posted on the website.
Have a complaint against any company? IndianMoney.com's complaint portal Iamcheated.com can help you resolve the issue. Just visit IamCheated.com and lodge your complaint. If you want to post a review on any company you can post it on Indianmoney.com review and complaint portal IamCheated.com.