Today, a lot of people use UPI apps to send and receive money from one bank account to another. It’s popular because it’s easy to use and allows users add multiple bank accounts with a single app. While UPI apps such as BHIM, Google Pay and PhonePe are gaining popularity each day, frauds relating to these apps are on the rise. There have been many incidents where users have been cheated while transacting on such apps.
Fraudsters have come up with various tricks to cheat UPI users. The most common trick used by fraudsters to cheat people is by setting up a fake customer care number. Fraudsters create social media accounts of the app developing company and post a customer care number which claims to resolve issues faced by customers on UPI apps. Once customers call this number, fraudsters ask them to provide sensitive information and that information is used to carry out fraudulent transactions. In the recent past, a lot of people have fallen prey to fake customer care frauds and lost hard earned money.
Have you fallen victim to a similar kind of fraud? This is what you must do.
It is advisable to save the screenshot of the fraudulent transaction, if there is any suspicious activity in your bank account linked with your UPI app or there is any fraudulent activity in the UPI app. While making a complaint to the bank, UPI App Company or the police, you must have details like transaction ID and beneficiary bank account details. You must change your password or PIN on the UPI app as soon as possible.
When there is fraudulent activity in your bank account linked with the UPI app, you must report it to the bank, immediately. You can register a complaint with the bank either by calling them or by sending an email. You must ask the bank to block future UPI transactions associated with the account.
You can also file a complaint regarding the fraudulent transaction with the UPI app developer. The company will investigate the issue and as per the rules, the registered complaint should be resolved within 10 days of reporting of the fraud.
Once you are done filing the complaint with the bank and the UPI app developer, you must file an FIR at the nearest police station. In case the police station does not have a cyber-crime cell, you must ask them to forward the complaint to the cyber- crime cell. Normally, cyber-crime cells have the expertise to investigate online frauds. While filing the cyber-crime compliant, you must provide an address proof, identity proof, contact details, bank statement, details of the fraudulent transaction, screenshots of the messages received and so on.
You can even file a complaint with the ombudsman set up by the RBI for digital payments. Reserve Bank of India (RBI) has launched an ombudsman scheme for digital payments in January 2019.
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