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What to do if you are cheated during a festive sale?

IamCheated.com Research Team | October 25, 2018  5:43:pm

It’s the festive season in India. It is a tradition in India to buy new things and exchange gifts with friends and family during the festive season. Indians love shopping during the festive season, because they get all their favorite items at low prices. To attract more customers, e-commerce companies in India are offering huge discounts and cashbacks. During the Dussehra sale which took place in the first week of October, e-commerce companies have earned nearly Rs 15,000 crores. Flipkart has recorded the highest number of sales with a 70% share in the entire Indian e-commerce market. E-commerce companies have also received many orders from tier III and IV cities.

After successfully completing the first round of festive sales, the e-commerce companies are already heading towards their second round of sales. These are the sales offered by the e-commerce sites in India.

1. Amazon Great Indian Festival

Amazon India's "Amazon Great Indian Festival” started just a few days after the exciting previous sale. More discounts were offered, with as much as 80% off, on major brands and categories.

2. Flipkart Festive Dhamaka

India's largest e-commerce site, Flipkart, has started its second round of festive sales from October 24th. This sale is called "Festive Dhamaka Days".  There are huge discounts on the widest range of mobiles, tablets, laptops, speakers, TVs, washing machines, refrigerators, clothing, footwear, makeup, home decor, toys and books among other attractions.

3.  Paytm Mall’s second ‘Maha Cashback Sale’

Paytm Mall’s second ‘Maha Cashback Sale has everything from smartphones to laptops available, with impressive cashbacks. There were also offers on consumer electronics like TVs and refrigerators.

4. Myntra's Fashionostav Sale

One of the biggest online shopping portals Myntra, has come up with Myntra Fashionostav sale. The second round of this sale will go live from today, which is the 25th of October and will go on till 28th of October. Customers can expect a huge range of discounts up to 80% and also there is a cashback on mobile wallets and credit cards of some banks.

5. Jabong cracker of a sale

The Jabong cracker of a sale is between 25th to 29th October and it offers a huge range of discounts on various brands.  Users can get discounts of around 50% to 80% on most products.

6. Shopclues Maha Bharat Sale

Even shopclues is back with the Maha Bharat Sale, which is between October 24th to October 28th. This sale offers great deals and discounts on a wide range of fashion, home appliances, kitchenware and accessories.

You just saw the festive offers by various online shopping portals. Unfortunately, not everyone is happy with the shopping experiences in the festive season. Many online shoppers face challenges like product returns, lost products, shipping and so on. Many customers even get cheated by sellers.

According to the report, the Indian e-commerce sector has been registering the largest number of consumer complaints. More than 90% of consumer complaints received by the Consumer Guidance Society of India, are regarding e-commerce purchases. The highest number of consumer complaints is filed against Flipkart and Amazon.

What to do if you are cheated during a festive sale?

If you have been cheated by a seller during the festive sales or if you are not happy with the product received, the first thing to do is request for the return. If your request is not accepted, call the customer care of the company and explain your concern. If the issue is still not resolved even after a follow up with the customer care of the company, you can lodge a complaint online.

How to file a consumer complaint online?

You can file your complaint online on Iamcheated.com. Iamcheated.com is a free online consumer complaints portal, which helps resolve consumer complaints online. Once the complaint is lodged by the customer, it is immediately sent to the concerned company for resolution. IamCheated.com does not charge a single rupee from consumers for resolving the complaints.

How to post-complaints on IamCheated.com against any company?

1. You can file your complaint on IamCheated.com by clicking on "Lodge your Complaint" tab in the homepage.

2. As soon as you click on lodge your complaint, you will be directed to a new page, where you must provide all details on the complaint. If you have supporting documents, kindly upload them.

3. Once you provide all necessary information on the complaint, you must go through the registration process, which is very important to maintain the authenticity of every complaint posted. Once you register by providing mobile number and OTP, your complaint will be posted on the website.

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