Consumer complaints against food apps almost double in FY20 so far

Even as the online food delivery services sector in India continues to grow on the back of a growing customer base, the customers’ grievances concerning the hygiene and quality standards of food have also increased. As per recent Government data, customer grievances in the current FY20 are heading towards a 100 percent increase as compared to FY19. In figures, the number of complaints filed with the National Consumer Helpline has risen from 1,053 in FY19 to 1,955 till January FY20, as per the data shared by the Ministry of Consumer Affairs, Food and Public Distribution MoS Danve Raosaheb Dadarao in Rajya Sabha earlier this month. The figures reveal an 85 percent increase from FY19.