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Mohali engineer who was couriered soap instead of iPhone gets Rs 1 lakh compensation
Posted On : Wednesday, July 31, 2019, 5:40 PM
The Mohali Consumer Forum directed an e-commerce website, a third-party seller and a courier firm to pay Rs 1 lakh to a 36-year-old civil engineer from Mohali, who received five detergent cakes, while he had placed an order for an Apple iPhone 7 plus. The complainant, Parveen Kumar Sharma, stated that he purchased an Apple iPhone 7 plus through Snapdeal and placed the order for delivery on March 4, 2017. He was notified by Snapdeal that the iPhone would be delivered before March 12. The packet, dispatched through Snapdeal, along with its seller, Pious Fashion, was sent through Blue Dart courier firm on March 6, 2017, at Sharma’s address. In his complaint, Sharma further stated he gave the address of a guest accommodation provided to him by his company and the package was received by its caretaker, Netra, as he was not there at the time of delivery. When Sharma opened the package, he found five detergent cakes of Rim bar instead of the iPhone.