Mobikwik
ID: # IMC000000303

Fraudulent Transaction

Hi, This Sathish Kumar, I had today unexpected had fraudulent transaction on over phone. Name: B. Sathish Kumar Mobile: 98411132525 Yesterday (10th august), I got call from no: +919590024587, they called “we are calling SBI Credit Card” you’re SBI card going expire and we give a new card with Photo and Chip enabled sure card. They informed my card information and details. After she said we are processing for new card, she given a new Custom ID 648201 for new card to communicate with his representative. Today (11th august), I got call from different no: +918095189128. She called me and said “your reward points will be expire with your old card points. She take my OTP password with transfer points to new card “ask force fully use my OTP password over the phone”. After I check my SMS and statement, I got know the transaction made on fraudulent transaction with three transaction with amount RS. 8800. I have raised the complaint on SBI In Email: 1-2565432618 (I share same details to SBI Card and dispute amount in with a 1hr raised the complaint) Phone: 1-2564192889 (I asked phone to block my card and dispute). Please help me on this, how should I move further to reclaim, because this fraudulent happen through phone and SBI credit Card. Thanks & Regards Sathish Kumar . B

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