Order id - OD*********** I have received the left side only and i want to file complaint against them

A person named Mayur Chauhan - GTU exam coordinator of our college i.e. SilverOak College of Engineering & Technology, Ahmedabad informed me about getting education loan from Abhyuday Co-operative Bank in first year of my Bachelors because he found out that I was in need of getting an education loan and also I was new to the city. I asked my parents and they agreed so I gave him my photo and aadhaar details to apply for a loan. He did or not that I don't know because whenever after weeks or months I asked about some acknowledgement or any proof he would give excuses and false promises and avoid it. He asked for total of ?13,100 in bits in the name of share stocks and processing fees. I thought everything would go fine and I would get loan so I paid him. Months passed and meanwhile I kept asking them one day I told him to cancel all of that and refund my money back. He agreed hesitantly and paid me bits and bits of that sum over a span of 3 years. He would give personal excuses and problems for not paying back my money. Still ?3600 is what he owes me. I don't have any written proofs or documents about this fraud, but I do have many call records which will prove this. I hardly manage my expenses and fees and money matters to me a lot , even this small amount.Please help me how can I get my pending amount back from him or how should I and whom to approach for the help.

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I ordered on 2nd November 2019 and haven't got my product their contact number is also inactive or unavailable and the mail id is also inactive.. I ordered and paid 299 online but haven't got my product..my product id is 249949 help me..