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ID: # IMC000001859

bad product/ no refund

I, Ashaben jigneshbhai patel, had purchased one plus two mobile phone (order no:#171-9235003-3846752) from amazon on 30th October 2015 (invoice no: KA-BLR6-144105041-5892954). Due to heating in device i had to return one plus two mobile to,which i initiated on 17th November 2015, on 23rd November 2015 (AWB #710123795522).since then i have been waiting for the refund. although i have presented them all the necessary documents but representatives from is saying that i have never received that product and cancelled my refund.