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ID: # IMC000001793

late delivery

ORDER # 402-3586282-3953928 Received SMS from amazon saying "package arriving early" in morning on 10th Oct 2016 and got SMS in evening saying "could not deliver package as customer is not available" without even calling me. I immediately contacted customer service. representative assured me that package will be delivered by next evening for sure. I waited more than 36 hours and then again contacted. Representative assured package delivery with escalation. Again I waited for more than 24 hours and again contacted, same assurance with one more level of escalation. Again I waited for 24 hours i.e. till 14th Oct 2016 and contacted again. Got answer "Please wait till end of day". I agreed and waited expecting delivery of my order by end of day. Still I have not got any update regarding my order on 15th Oct 2016. This is 4th time I am experiencing same issue in last 4 months. No one bothers to work on this problem. Ridiculous delivery service from amazon who claims to be most customer oriented company on earth.