ID: # IMC000001757

Refund Issue

Hello, On 28th Aug I placed an order on Amazon. My order # 403-4734723-3823535 On receiving the product on 29th August, I found that product did not match the actual product, so without thinking further I applied for the return. I returned following product on 30th august. Its 14th september today and still I am waiting for my refund. Item name: ray ban cat eye men sunglasses Item Price: Rs 10002/- Reason of return (clearly mentioned while returning): Wrong item sent Other details Account name: Anmol Address: B-1/477, 2nd Floor, Janakpuri, New Delhi 110058 When I call customer service team (every 2-3 hours) they are not able to open my account as its put on hold by amazon. I mailed account specialist team (there head department) a lot of time giving them all the evidences I have but they aren't helping me at all. Now amazon has my money and product as well. As It is a big amount of Rs 10000 I am not able to concentrate on my everyday life. I need money for my education and medical purposes. Please help me. Hope to hear from you. Thanks