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ID: # IMC000006801

packaged not delivered

i had ordered some acrylic colors from artartis.com on 7/11/2019 with order id #64. the payment made was through payumoney with payment ID 284008999. the seller said my transaction was cancelled, after i raise an issue with payumoney it was clarified to me by payumoney that my transaction was successful and asked me to contact the merchant. however the seller refused to pick my call, or reply to my email or messages and still haven't refund the amount or dispatch my order.