flipkart
ID: # IMC000001707

wrong product not as displayed

The order ID is OD106135627579126000 and the product ordered was Hook Keyboard case for samsung Galaxy Tab 2. The product sent was not as dispalyed on the site (its picture). I returned the product and wrote to customer care. Same product was resent. Thereafter i wrote the complaint 5 time called n number of times but it fell on deaf ears, I also attached a photo of the wrong product. Each time i got a standard reply that we are sorry, product would be changed, and each time th e wrong product was delivered. I also escalated the matter but to no avail. I dont think, anyone looks into the matter, or reason. Finally, after so much of buggery they told me to take the refund back, without feeling sorry. See the marketing , they say "filpkart matlab bilkul pakka". Its cheating , they are indulging into, delivering product without verifying from their sellers and once the wrong product is delivered a long chain of returns and resending starts. I have never faced such harassment from any site/ service. I dont know , the customer care is not bothered to escalate my problem and insisting that i take the refund, after 5 returns and n number of calls. Beware of false marketing. But nonetheless, i am going to ensure that such things do not happen by representing my case at appropriate consumer forum.

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