Home > Complaints > > cancellation of accepted order
ID: # IMC000001480

cancellation of accepted order

On 3rd November, I ordered for a Khaitan Lugano fan through Paytm (seller: Fab Sales, Order no.: 1309586615). Firstly, the page showed 20% Cash Back, while the order summary gave only 15%. I raised this issue right away (on the 3rd) but no concrete reply has come my way as yet (Ticket#114197109). Secondly, the order was taken and the money was deducted from my e-wallet on the 3rd immediately. 3 days later, on the 6th, I was informed through SMS that it has been accepted by the seller and therefore confirmed. Now today, it suddenly gets cancelled on delivery ground and it's now showing NOT delivered at Kolkata - 700071. Though my money has been refunded, this harassment and callousness has not gone down well with me. Despite being a regular and a reasonably heavy buyer from Paytm, this is what I get - not even an explanation for all this, and the product not delivered even after a final seller's confirmation.