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ID: # IMC000000308

Received Wrong and Damaged Product

Hi Sir/ Madam, This is to being to your kind attention in regards to the order placed with Online web site PayTM. Order Number: MPtkt – 1070539472. • Order was placed for IFB EVA Aqua SX 6 kg Front Load Fully Automatic Washing Machine (Silver) (Item # 1108976114) • Product received IFB EVA SX 6 Kg (Wrong Product with Lot of Damages). • Product delivered on 14-07-2015. • First complain was done on 17-07-2015 to PayTM via mail. • Photo of damage was also sent via mail. • After many follow up Return request was taken on 27-07-2015. Return Ticket #110613458 for Order # 1070539472. Even after the return request was made, the pick up is still pending. Also, when ever I call PayTm customer care they keep on saying wait for 72hrs. Please help me on this issue. Thanks Mahesh 9962133443