Consumer complaints on digital payments grew by 9%: RBI
Posted On : Friday, April 26, 2019, 10:33 AM
The Reserve Bank of India (RBI) said that ATM debit cards and credit cards contributed to 22.8 percent of the total consumer complaints it received between July 2017 and June 2018. Another 5.2 percent were related to mobile and electronic banking transactions. Including these figures, digital transactions (including mobile, internet, ATM debit and credit cards) accounted for 28 percent of the total consumer complaints received by the Banking Ombudsman in the above stated period. This is a 9 percent increase over the previous year (2016-17).