Brand Updates

 
Consumer complaints against food apps almost double in FY20 so far

Monday, March 16, 2020, 11:09 AM

Consumer complaints against food apps almost double in FY20 so far

Even as the online food delivery services sector in India continues to grow on the back of a growing customer base, the customers’ grievances concerning the hygiene and quality standards of food have also increased. As per recent Government data, customer grievances in the current FY20 are heading towards a 100 percent increase as compared to FY19. In figures, the number of complaints filed with the National Consumer Helpline has risen from 1,053 in FY19 to 1,955 till January FY20, as per the data shared by the Ministry of Consumer Affairs, Food and Public Distribution MoS Danve Raosaheb Dadarao in Rajya Sabha earlier this month. The figures reveal an 85 percent increase from FY19.

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Ordering food online? Know the steps taken by Swiggy in the wake of COVID-19

Wednesday, March 11, 2020, 6:17 PM

Ordering food online? Know the steps taken by Swiggy in the wake of COVID-19

Ordering food online? Know the steps taken by Swiggy in the wake of COVID-19 Coranavirus has crea ...

Brand Updates

 
Fake food shops flourish on Swiggy users in distress

Saturday, January 4, 2020, 10:23 AM

Fake food shops flourish on Swiggy users in distress

On the New Year's eve, 11-year-old Saisha who lives in a society in Noida's Sector 143 wanted to savour a Black Forest cake. Swiggy was dialed in and an order was made from a nearby cake shop with an extensive, mouth-watering menu. After half an hour or so, an apologetic call came from a Swiggy executive, saying he could not locate the shop in the map directed to him as there was no such shop visible. A so-called senior executive told the family that at least 4-5 riders went looking for the cake shop but to no avail, telling them to cancel the order. The same family told IANS that it went through another ordeal on Swiggy a couple of months back when a dinner order resulted in a shocker when the rider told them that he was standing next to the restaurant but it was not operational, telling the family to cancel the order.

Brand Updates

 
Swiggy seeks higher commissions from restaurants in certain regions

Friday, January 3, 2020, 7:33 PM

Swiggy seeks higher commissions from restaurants in certain regions

Swiggy is progressively raising its commissions from restaurants in regions where its service is nearing maturity, while aggressively pushing partners to advertise on its platform, as the company shifts focus to monetising its core food ordering business, restaurateurs and others with knowledge of the matter said. The Bengaluru-based company has also increased delivery fees it charges the customer, to control its losses on a per delivery level, the people told ET. This comes in at a time when the food delivery industry is moving towards consolidation with Zomato in talks to buy UberEats. In December, ET reported that Uber was likely to invest at least $100 million in Zomato in exchange for the latter buying out the firm's India food delivery operations.

Brand Updates

 
Indians order 95 biryanis per minute from Swiggy: Report

Thursday, December 26, 2019, 3:25 PM

Indians order 95 biryanis per minute from Swiggy: Report

Indians ordered on an average 95 biryanis per minute or 1.6 biryanis every second from Swiggy in 2019, the online food delivery platform said. In fact, biryani is the most common first order by new users on Swiggy, according to the company`s fourth yearly `StatEATistics` report on India`s food ordering habits. Biryani has topped the list of the most ordered dish for the third year in row. However, the year also saw a rise in demand for `khichdi`. Orders for khichdi on Swiggy grew 128% this year. While people continue to indulge in gulab jamun and moong dal halwa, India has found another sweet favourite. Besides 17,69,399 gulab jamun orders and 2,00,301 orders for halwa in 2019, falooda is the newest entry to the top desserts on Swiggy with a whopping 11,94,732 orders this year.

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Swiggy Go: Woman loses Rs 95K by calling fake helpline number

Tuesday, September 10, 2019, 2:51 PM

Swiggy Go: Woman loses Rs 95K by calling fake helpline number

Swiggy Go: Woman loses Rs 95K by calling fake helpline number A few days back a food delivery pl ...

Brand Updates

 
Payments & food delivery apps use games to increase subscribers

Saturday, June 29, 2019, 9:52 AM

Payments & food delivery apps use games to increase subscribers

Payment apps and food delivery platforms are launching games to increase user base and stickiness, with the ongoing cricket World Cup one such event where many Indian startups are utilizing to ratchet up the number of subscribers. In-app games, such as Zomato Cricket Cup, Swiggy Match Day Mania, Paytm Games and Tez Shots by Google Pay, are just a few examples. These games increase the time customers spend on such apps and is relevant for sectors that are transactional in nature, like payment apps and food delivery apps, industry experts told ET.

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Story Of Swiggy Becoming India's Fastest Unicorn

Friday, June 29, 2018, 6:56 PM

Story Of Swiggy Becoming India's Fastest Unicorn

Swiggy was launched in the year 2014 and when it entered the online food delivery market space, there were already many companies running online food ...

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