Brand Updates

 
Pet owner drags Zomato to court over missing dog

Thursday, October 17, 2019, 10:20 AM

Pet owner drags Zomato to court over missing dog

A week after her two-month-old pet dog was allegedly taken away by a food delivery executive, Vandana Shah has filed a public interest litigation (PIL) in Bombay High Court (HC) against food aggregator Zomato. Her plea is that identification documents, like Aadhaar, of delivery executives should be made available to customers. In the PIL, Shah has urged that while delivery professionals possess all details of those who have placed the orders, the latter have nothing on them. Shah’s pet beagle, Dottu, went missing on October 7 from her factory-cum-residential premises on Karve Road. She and her family took to social media, requesting help to trace the puppy. A day after the pet went missing, she was able to find out that Dottu had been taken away by a food delivery executive. She managed to track down details of the person in question and called him.

Brand Updates

 
Food apps can't set discounts: Restaurants

Tuesday, August 20, 2019, 7:13 PM

Food apps can't set discounts: Restaurants

Restaurants are willing to pay food aggregators for reservation and delivery but won’t let them dictate discounts, the head of a national body of restaurants said on Monday, hardening its stance on the ongoing move by eating joints logging out of platforms operated by apps. Challenging deep discounting practices of online food aggregators, the National Restaurant Association of India (NRAI) last week claimed 1,200 restaurants had delisted themselves from online platforms, including Zomato, Eazydiner and Nearbuy under the #Logout campaign. On Monday, several restaurant owners put the number even higher at 2,200.

Blog

 
Don't call Zomato customer care number; you might lose your money

Saturday, August 17, 2019, 3:08 PM

Don't call Zomato customer care number; you might lose your money

Don't call Zomato customer care number; you might lose your money With the advent of technolo ...

Brand Updates

 
Zomato moves cyber police over its fake helpline

Wednesday, August 14, 2019, 11:43 AM

Zomato moves cyber police over its fake helpline

Online food major Zomato moved the cybercrime police station alleging impersonation and fraud by a bogus customer care support helpline who allegedly is fleecing customers. The company, in its complaint, claimed that it does not have any customer care helpline phone numbers. But recently, it has received complaints from its customers about the presence of bogus/fake website and contact numbers on the internet guised as customer care websites/contact numbers of Zomato. The complaint filed by Zomato reads: “The customers approaching these websites and contact numbers for resolution of their grievances are being cheated and duped in different ways".

Fake News Slayer

 
No, Zomato’s Sales Have Not Dropped By 60% In 10 Hours

Saturday, August 3, 2019, 12:57 PM

No, Zomato’s Sales Have Not Dropped By 60% In 10 Hours

A fake graphic claiming food delivery app Zomato’s sales have decreased by 60% in 10 hours after users started boycotting it has gone viral on Facebook. The post has gained around 10 thousand shares and around 9,400 reactions at the time of writing the article. But, Zomato is a private company and unlike publicly listed companies, it is not required to disclose its financial statements to the public. BOOM (fact-checking website) also searched with various keywords like ‘drop in Zomato sales’, ‘Zomato sales down by 60%’, and ‘Zomato sales’ and they did not find a single news articles on the same.

Brand Updates

 
Zomato expands food delivery service to 500 cities in India

Thursday, August 1, 2019, 6:21 PM

Zomato expands food delivery service to 500 cities in India

Zomato said it has expanded its food delivery services to 500 cities in India. The company now has 1.5 lakh restaurant partners and a delivery fleet of 2.3 lakh partners. Zomato had reached 200 cities milestone in April and upgraded its expansion target to 500 by September, it said in a statement. The company has expanded to new cities across states like Kerala, Tamil Nadu, Daman, Meghalaya, and Maharashtra, among others. "While the growth in the top 15 cities has tripled in the last 12 months, our emerging cities now contribute 40% to our business," Zomato CEO Food Delivery Mohit Gupta said.

Brand Updates

 
Zomato acquires food donation startup Feeding India

Tuesday, July 9, 2019, 6:26 PM

Zomato acquires food donation startup Feeding India

Food delivery platform Zomato has acquired Feeding India, a not-for-profit organisation with an aim to serve at least 100 million underprivileged people every month. With this acquisition, Zomato will fund the entire salaries of the team and some core initiatives, the company said on Monday. For example, Zomato will fund the development of the 'Feedi.ng' app which will connect donors and volunteers. Zomato said it will revamp the Feeding India website and start publishing quarterly financials on the website. "Zomato is aiming to get the first Feeding Global - Financial Transparency Report, out by October 2019," Zomato Founder and CEO Deepinder Goyal wrote in a blog post. The Feeding India team has been working with Zomato for about six months now.

Brand Updates

 
Zomato, Pune eatery fined Rs 55,000 for serving chicken instead of paneer

Monday, July 8, 2019, 3:17 PM

Zomato, Pune eatery fined Rs 55,000 for serving chicken instead of paneer

A consumer court of Pune slapped a Rs 55,000 fine on food delivery platform Zomato along with a hotel for delivering non-vegetarian food to a lawyer who had ordered a vegetarian dish. According to media reports, the consumer court directed Zomato to pay the fine within 45 days to city-based lawyer Shanmukh Deshmukh who was delivered non-veg food not just once, but twice. He had ordered paneer butter masala but was delivered butter chicken instead. "Since the curries of both dishes look alike, he didn't realise it was a chicken dish and ate it," said the reports.

Brand Updates

 
Payments & food delivery apps use games to increase subscribers

Saturday, June 29, 2019, 9:52 AM

Payments & food delivery apps use games to increase subscribers

Payment apps and food delivery platforms are launching games to increase user base and stickiness, with the ongoing cricket World Cup one such event where many Indian startups are utilizing to ratchet up the number of subscribers. In-app games, such as Zomato Cricket Cup, Swiggy Match Day Mania, Paytm Games and Tez Shots by Google Pay, are just a few examples. These games increase the time customers spend on such apps and is relevant for sectors that are transactional in nature, like payment apps and food delivery apps, industry experts told ET.

Blog

 
Story Of Swiggy Becoming India's Fastest Unicorn

Friday, June 29, 2018, 6:56 PM

Story Of Swiggy Becoming India's Fastest Unicorn

Swiggy was launched in the year 2014 and when it entered the online food delivery market space, there were already many companies running online food ...

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