Monday, March 16, 2020, 11:09 AM
Even as the online food delivery services sector in India continues to grow on the back of a growing customer base, the customers’ grievances concerning the hygiene and quality standards of food have also increased. As per recent Government data, customer grievances in the current FY20 are heading towards a 100 percent increase as compared to FY19. In figures, the number of complaints filed with the National Consumer Helpline has risen from 1,053 in FY19 to 1,955 till January FY20, as per the data shared by the Ministry of Consumer Affairs, Food and Public Distribution MoS Danve Raosaheb Dadarao in Rajya Sabha earlier this month. The figures reveal an 85 percent increase from FY19.
Saturday, January 4, 2020, 10:23 AM
On the New Year's eve, 11-year-old Saisha who lives in a society in Noida's Sector 143 wanted to savour a Black Forest cake. Swiggy was dialed in and an order was made from a nearby cake shop with an extensive, mouth-watering menu. After half an hour or so, an apologetic call came from a Swiggy executive, saying he could not locate the shop in the map directed to him as there was no such shop visible. A so-called senior executive told the family that at least 4-5 riders went looking for the cake shop but to no avail, telling them to cancel the order. The same family told IANS that it went through another ordeal on Swiggy a couple of months back when a dinner order resulted in a shocker when the rider told them that he was standing next to the restaurant but it was not operational, telling the family to cancel the order.
Thursday, October 17, 2019, 10:20 AM
A week after her two-month-old pet dog was allegedly taken away by a food delivery executive, Vandana Shah has filed a public interest litigation (PIL) in Bombay High Court (HC) against food aggregator Zomato. Her plea is that identification documents, like Aadhaar, of delivery executives should be made available to customers. In the PIL, Shah has urged that while delivery professionals possess all details of those who have placed the orders, the latter have nothing on them. Shah’s pet beagle, Dottu, went missing on October 7 from her factory-cum-residential premises on Karve Road. She and her family took to social media, requesting help to trace the puppy. A day after the pet went missing, she was able to find out that Dottu had been taken away by a food delivery executive. She managed to track down details of the person in question and called him.
Tuesday, August 20, 2019, 7:13 PM
Restaurants are willing to pay food aggregators for reservation and delivery but won’t let them dictate discounts, the head of a national body of restaurants said on Monday, hardening its stance on the ongoing move by eating joints logging out of platforms operated by apps. Challenging deep discounting practices of online food aggregators, the National Restaurant Association of India (NRAI) last week claimed 1,200 restaurants had delisted themselves from online platforms, including Zomato, Eazydiner and Nearbuy under the #Logout campaign. On Monday, several restaurant owners put the number even higher at 2,200.
Saturday, August 17, 2019, 3:08 PM
Don't call Zomato customer care number; you might lose your money With the advent of technolo ...
Wednesday, August 14, 2019, 11:43 AM
Online food major Zomato moved the cybercrime police station alleging impersonation and fraud by a bogus customer care support helpline who allegedly is fleecing customers. The company, in its complaint, claimed that it does not have any customer care helpline phone numbers. But recently, it has received complaints from its customers about the presence of bogus/fake website and contact numbers on the internet guised as customer care websites/contact numbers of Zomato. The complaint filed by Zomato reads: “The customers approaching these websites and contact numbers for resolution of their grievances are being cheated and duped in different ways".
Saturday, August 3, 2019, 12:57 PM
A fake graphic claiming food delivery app Zomato’s sales have decreased by 60% in 10 hours after users started boycotting it has gone viral on Facebook. The post has gained around 10 thousand shares and around 9,400 reactions at the time of writing the article. But, Zomato is a private company and unlike publicly listed companies, it is not required to disclose its financial statements to the public. BOOM (fact-checking website) also searched with various keywords like ‘drop in Zomato sales’, ‘Zomato sales down by 60%’, and ‘Zomato sales’ and they did not find a single news articles on the same.
Thursday, August 1, 2019, 6:21 PM
Zomato said it has expanded its food delivery services to 500 cities in India. The company now has 1.5 lakh restaurant partners and a delivery fleet of 2.3 lakh partners. Zomato had reached 200 cities milestone in April and upgraded its expansion target to 500 by September, it said in a statement. The company has expanded to new cities across states like Kerala, Tamil Nadu, Daman, Meghalaya, and Maharashtra, among others. "While the growth in the top 15 cities has tripled in the last 12 months, our emerging cities now contribute 40% to our business," Zomato CEO Food Delivery Mohit Gupta said.
Tuesday, July 9, 2019, 6:26 PM
Food delivery platform Zomato has acquired Feeding India, a not-for-profit organisation with an aim to serve at least 100 million underprivileged people every month. With this acquisition, Zomato will fund the entire salaries of the team and some core initiatives, the company said on Monday. For example, Zomato will fund the development of the 'Feedi.ng' app which will connect donors and volunteers. Zomato said it will revamp the Feeding India website and start publishing quarterly financials on the website. "Zomato is aiming to get the first Feeding Global - Financial Transparency Report, out by October 2019," Zomato Founder and CEO Deepinder Goyal wrote in a blog post. The Feeding India team has been working with Zomato for about six months now.
Monday, July 8, 2019, 3:17 PM
A consumer court of Pune slapped a Rs 55,000 fine on food delivery platform Zomato along with a hotel for delivering non-vegetarian food to a lawyer who had ordered a vegetarian dish. According to media reports, the consumer court directed Zomato to pay the fine within 45 days to city-based lawyer Shanmukh Deshmukh who was delivered non-veg food not just once, but twice. He had ordered paneer butter masala but was delivered butter chicken instead. "Since the curries of both dishes look alike, he didn't realise it was a chicken dish and ate it," said the reports.